WebCT Help Request Form (Students)
Name:
Student Number:
E-mail Address:
WebCT ID
* Please ensure that the E-mail address field is filled out correctly as your response will be emailed to the address stated here.
Course:
(e.g. CMST 4ZZ6)
Course Title:
Instructor Name:
I am having trouble with my connecting from:
-- Please Select One --
Residence (On-Campus)
Home (Off_Campus)
McMaster Computer Labs
Other
I am connecting through:
-- Please Select One --
Dial-up (modem)
DSL
Cable
I don't know
The Operating System on my computer is:
-- Please Select One --
Win Vista
Win XP
Win 2000
Win ME
Win NT
Win 98
Win 95
Mac OS X
Mac OS 9.x
Mac OS 8.x or earlier
Linux
I don't know
Other
If "Other", please specify:
The web browser I am using with WebCT is:
-- Please Select One --
Internet Explorer 5.x
Internet Explorer 6.0
Internet Explorer 7.0
Internet Explorer 8.0
Firefox 1.0-2.0
Firefox 3.0
Opera
Safari
Mozilla/Sea Monkey
Netscape 7.x
Netscape 6.x
Netscape 4.x
Other
I don't know
If "Other", please specify:
My WebCT problem:
-- Please Select One --
LOGIN - I can't log in to WebCT.
PASSWORD - My password doesn't work.
NO COURSE - I can't see my course.
ADD COURSE - How do I add a course to my WebCT?
REMOVE COURSE - How do I remove a course from my WebCT?
LECTURE FILES - I can’t view/open my notes.
EMAIL/DISCUSSION - I can’t compose messages.
QUIZ - I can’t open my quiz.
GRADES - I can’t see my grades.
OLD COURSES - Why can I see my old courses?
CODE - When I click on my class I see computer code.
Other
Please provide details of your WebCT issue especially if you have selected "Other":